Sr Business Analyst II

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Updated: April 26, 2024
Location: United States-North America - USA-Pennsylvania-Home-Based
Job ID: 24002444

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Senior Business Analyst II 

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know: 

Why Syneos Health

  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job responsibilities 
•    Requirements Elicitation:  Identifies and documents emerging business requirements; Questions business partner and knowledge worker preferences to identify unique value drivers
•    Requirements Management and Analysis:  Properly prioritizes business line and enterprise demands; Accurately translates business requirements into functionality; Manages requirements to meet performance expectations
•    Creating a Compelling Business Case:  Understands industry-specific trends that impact the organization; Clearly articulates benefits in business language; Accurately measures the contribution of IT projects to business value
•    Financial Analysis:  Manages ambiguity and creates accurate project effort estimates; Accurately quantifies project-specific risks through the development lifecycle
•    Project Implementation and Vendor Coordination:  Leads change projects and works directly with vendors and internal partners to drive improvements
•    Communications and Change Leadership:  Guides team decision making; Provides business partners with an accurate view of challenges to end-user buy-in.  Drafts communication material and works directly with Change Management


What we’re looking for
•    Experience in telecom expense management and / or technology business management
•    Bachelor’s degree 
•    Demonstrated ability to define business requirements and measure / communicate proposed project benefits 
•    Strong risk assessment, problem resolution, negotiation, and influencing skills 
•    Demonstrated ability to engage both developers and business partners to achieve target outcomes
•    Broad IT domain experience in Telephony Voice / Data Networks, Call Centers / Networks / BPOs, Telecom Billing / Telecom Expense Management
•    Strong financial acumen and ability to work directly with financial analysts
•    Excellent written and verbal communications; Solid written and oral presentation skills
•    Ability to keep control of the room in a way that is not off-putting; Natural ability to redirect and refocus conversations with people at different levels when needed
•    High level of experience and competency in telecom expense management and the supported technologies including, but not limited to, network, call center, mobile device management, and conferencing
•    Influence: Ensures and advises business stakeholders by actively initiating and influencing what is needed versus how their needs will be achieved; Ability to drive change
•    Analytic Ability: ability to work with data to identify patterns; Uses judgment to form conclusions that may challenge conventional wisdom, and focuses on the crux of issues to identify high leverage intervention points and strategies 
•    Communication: Exhibits high levels of engagement with stakeholders at all levels and understanding high depths of business context
•    Business Results Orientation: Seeks to understand the business needs and deliver prompt, efficient, quality service, and financial results
•    Learning Agility: Rapidly acquires new knowledge and learns new skills
•    Self-starter, proactive, strong-business acumen, excellent follow-through
•    Proficient with MS Office applications (e.g. Visio, Word, Excel, Power Point, etc.) with exceptional

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.


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