Mgr, FSP 360

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Updated: July 17, 2024
Location: Malaysia-Asia Pacific - MYS-Home-Based
Job ID: 24002690

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Manager, FSP360 

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know: 

Why Syneos Health

  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. 

Job responsibilities
(1) Customer Delivery and Success

  • Responsible for direct interaction with the customer points of contact (s) (PoC) on service delivery for their team members (direct reports). Develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction 
  • Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed
  • Participates in managing the resource availability for their team members to ensure they are suitably resourced and resource needs are identified in a timely fashion; resolves potential resourcing conflicts to facilitate mutually beneficial resolutions
  • Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships
  • Proactively communicates and manages customer issues through assigned escalation channels
  • Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs
  • May conduct oversight visits as required for Clinical Research Associates 
  • Responsible for all system updates, and compliance to systems and relevant procedure and practices applicable to the customer and Syneos Health processes 

(2) Business Impact

  • Proactively discusses resource needs with customers, driving growth at a local account level
  • Makes informed and data-driven decisions of their team members that result in positive impact on overall business unit performance 
  • Listens to customer and shares knowledge across the business unit in order to disseminate best practices and lessons learned in support of the overall FSP 360 operating model
  • Drives revenue by attracting, selecting and retaining the right talent
  • Continues to assess and places talent on projects leveraging core competencies, margin impact and alignment to customer requirements
  • Attends and participates in FSP360 account meetings as well as regional management team meetings and Town Halls

(3) People Leadership

  • Provides line management to FSP360 team members
  • Responsible for active management of team members’ performance through the established Syneos Health process, including goal setting, mid-year reviews, year-end evaluations and implementation of performance improvement plans as necessary
  • Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed
  • Provides administrative oversight (for example, HR processes, timecards, expense reports) 
  • May be involved in assignment of project work and will review workload and utilization for all their team members 
  • Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level.  Supporting and advocating for team members to develop their Individual Development Plans
  • Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels. Recognizes team members while encouraging a culture of accountability
  • Demonstrates  commitment to diversity, equity and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias


What we’re looking for

  • Bachelor’s degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience is required.
  • Extensive knowledge of GCP/ICH guidelines and other applicable regulatory requirement
  • Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade.
  • Strong time management, technical and organizational skills. Ability to work independently and within a team environment. 
  • Creative problem solver who is self-motivated, flexible, open to change, collaborative, and possesses a customer-centric mindset
  • Knowledge of basic financial concepts as related to forecasting and budgeting.  
  • Must demonstrate good computer skills and be able to embrace new technologies 
  • Ability to travel as necessary (up to 25%)

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.


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