Principal Solution Architect I (MS 365)

Updated: Yesterday
Location: United States-North America - US Home-Based
Job ID: 24002934

Not ready to apply?
Join our Talent Network


Principal Solution Architect/Engineer I - Digital Workplace Services

The Digital Workplace Services Principal Solution Architect/Engineer will work in partnership with the corresponding collaboration service tower owners to complete strategy and architecture development, solutions engineering, systems delivery, and senior technical support for all in scope collaboration related services.  Activities to include work associated with both projects and service management of new and existing services.  The Digital Workplace Services Principal Solution Architect/Engineer will also work closely with staff from other infrastructure service areas that provide supporting services in the design, delivery, management of our collaboration suite of products.

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know: 

Why Syneos Health

  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.           

Job Responsibilities 

  • Responsible for developing and maintaining solution architectures and roadmaps to harmonize the service towers within the collaboration suite into a consolidated and coordinated strategy.
  • Partners with service owner leads to develop delivery plans in support of the collaboration strategy.
  • Designs future state reference architectures that will provide a template for teams to achieve security, scalability, reliability, and maintainability.
  • Responsible for overall governance and global technical administration of our collaboration suite.
  • Ensures our collaboration solutions are managed and maintained in alignment with all associated technical and security standards.
  • Conducts research and provide recommendations on the standards and configurations of the existing collaboration environment.
  • Provides expert level advice and consultancy in the develop of collaboration related business cases and technologies.
  • Prepares and delivers presentations to management that inform them of issues and opportunities with our collaboration solutions.
  • Provides high-level analysis and reporting on application health within the application portfolio.
  • Provides expert level support for deployed solutions and interfacing with support staff when necessary to assist in resolution of escalated complex technical issues within defined SLAs.
  • Provides input for and reviews of test plans and test scripts for coverage and effectiveness.




  • Bachelor’s degree or equivalent in the field of Computer Science or similar technology related area
  • Expert level expertise in all the Microsoft365 foundational services (e.g. Exchange, Teams, SharePoint).  Experience across additional Microsoft365 services areas preferred.
  • Significant experience with both Project Management and Service Management disciplines while working within a large organization.
  • Experience working in a matrix support model in the delivery of collaboration services to end users.
  • Experience with Cisco-based hardware and software collaboration solution preferred.
  • Experience with Intune / Mobile Device Management preferred.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Not ready to apply?
Join our Talent Network

Click here to enable personalized experience

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.


Inside Syneos Health