Business Analyst, TDS

Updated: July 11, 2024
Location: Argentina-Latin America - ARG-Home-Based
Job ID: 24002790

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Business Analyst

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know: 

Why Syneos Health

  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. 


The Technology & Data Solutions (TDS) business unit is the Syneos Health accelerator for life sciences innovation. TDS houses our advanced technology acquisitions, homegrown products & applications, actively participates in new M&A and partnership activities, delivers critical insights as part of our integrated strategy for customers and drives enterprise-wide adoption and change management for innovative tech & data solutions. Our work supports getting meaningful new medicines to patients faster, with greater positive impact.

This position works with internal and external customers to elicit high-level requirements and capture business needs; understand the customer journey and define user requirements as part of the technology product division of Syneos Health.  Engages with customers & internal partners and influences project decisions; assesses the risks of various solutions and prioritizes competing business demands.


·       Participate in day-to-day business discussions with key stakeholders and customers (external and internal) regarding declared and undeclared needs. Captures and documents those needs and user requirements, ability to write a user story for development.

·       Collaborate with internal development team on new business initiatives, gather and translate requirements, and be involved in the technical development of reporting needs. Assess risk and provide proactive messaging along with potential solutions.

·       Partner with customers and stakeholders on clear expectations for project delivery including their role in clear, defined requirements. Capture feedback and recontract with the stakeholders as required.

·       Assist in the management of project updates with local and offshore development team.  

·       Participate and manage daily project updates and project coordination activities.

·       Ensure that the products and applications in development meet the needs of the end business users, respond to queries from users.

·       Perform data analysis, testing, and reporting. Locate issues before they arise for the user; tie back those initial requirements and goals for all involved stakeholders.

·       Assist in the communication between the developers and end business and/or customer users. Ability to “translate” the technical needs to a non-technical user and vice versa.

·       Communicate in a clear, concise manner; translate requirements pending the audience.

·       Collaborate with offshore and onsite teams on product and business use cases. 


What we’re looking for

·       Independence to run several medium complex projects across internal and/or external customers

·       Bachelor’s degree in any field

·       Demonstrated knowledge of both traditional Waterfall and Agile/Lean methodologies

·       Experience in converting business requirements and functional requirements to use cases, epics, and user stories with acceptance criteria

·       Demonstrated ability to quantify resource requirements and measure and communicate proposed project benefits

·       Strong risk assessment, problem resolution, negotiation, and influencing skills

·       Demonstrated ability to engage both onshore and offshore teams as well as customers to achieve target outcomes

·       Good technical understanding including Architecture, Data Analytics and Project Management, Quality Assurance, Infrastructure, and Maintenance and Support

·       Excellent written and verbal communications; Customer focused approach through active listening

·       Ability to remain agile and nimble while navigating a matrixed organization

·       Self-starter, proactive, strong-business acumen, excellent follow-through

Years of experience required: Three (3) – five (5) years of relevant experience

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we take into consideration transferrable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.


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