HR Operations Team Lead - Hybrid

Description

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know: 
WORK HERE MATTERS EVERYWHERE

Why Syneos Health
•    We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
•    We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
•    We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Summary:

The Team Lead will be responsible for managing day-to-day Operations of a team of Shared Services employees while also performing those services to meet or exceed performance metrics and positive customer experiences. This role will partner closely with Local/Regional HR leaders to strategize, execute, and engage with Shared Services team while leading change and role modeling a variety of models, tools and resources to ensure steam goals are met and continuous improvement efforts are introduced.

Job responsibilities 

• Responsible for coaching and developing team members in areas of shared services delivery, including but not limited to inquiry, data transacting and / or process management, metrics and behaviors related to the customer experience.
• Facilitates routine meetings & discussions with team to ensure goal achievement and efficiencies, while escalating to management if known roadblocks or challenges exist. 
• Sets performance goals and objectives and provides to appropriate leadership; conducts performance evaluations/reviews.
• Manages employee performance, including issues management and delivery of appropriate corrective action as needed.
• Manages schedules and ensures ample coverage during high volumes or absences to meet the business needs.
• Communicates policy updates and company information through team meetings and one-on-one development sessions.
• Manage complex HR Business processes including but not limited to onboarding, off boarding, unemployment, employee records, performance, talent, benefits and compensation.
• Draws upon professional HR Services & Operations knowledge of the business environment, requirements, and strategies to design and/or update HR Services/Operations specific approaches, policies, programs, and processes for HR Centers of Excellence (COE) client groups.
• Interacts with cross-functional support groups in order to manage day-to-day operations.
• Problem solves backlog issues and resolutions to better serve the employees and business.
• Handles elevated customer issues and works directly with customers to facilitate problem resolution in a timely and efficient manner.
• Builds relationship with local, regional and Global HR partners to drive consistency and adopt HR best practices within the team.
• Other similar and/or related duties as may be assigned per business needs

Qualifications

• Bachelors’ Degree or equivalent in Business or HR preferred with HR inquiry and process management experience.
• Demonstrated coaching and counseling skills used to influence and change individual employee behavior.
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation problems.
• Demonstrated organizational, prioritization and time management skills; experience building daily/weekly structure in schedule.
• Demonstrated ability to build and motivate collaborative teams.
• Effective communication skills with the ability to listen, thoughtfully solve problems, and realize successful, collaborative results.
• Acts in an Ethical and Compliant manner and requires other to do the same.
• Minimal travel may be required (up to 10%).

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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