Sales Operations Data Analyst

Description

Sales Operations Analyst    

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know:                                                                   

JOB SUMMARY

Serves as the Enterprise CRM (Salesforce) data administrator plays a critical role in supporting the sales team and optimizing ENT CRM processes within the organization. Point of contact for internal stakeholders related to Enterprise CRM.  Ensuring optimal performance of Salesforce systems and products and providing administrative support to all Enterprise CRM users. Subject matter expert on specific responsibilities within the Sales Ops team. 

JOB RESPONSIBILITIES

• Conduct routine data analysis to generate reports and provide insights into sales performance.
• Support the management and maintenance of CRM systems, ensuring data accuracy and completeness.
• Provide support in documenting and optimizing sales processes to enhance efficiency.
• Collaborate with various departments, including sales, marketing, and IT, to facilitate smooth communication and alignment on reporting requirements.
• Assist in the development and maintenance of user-friendly dashboards for real-time visibility into key performance metrics.
• Evaluating existing processes and making recommendations for improvement.
• Design, develop, and maintain user-friendly dashboards that provide real-time visibility into key performance metrics, aiding informed decision-making.
• Provide training and support to sales teams on Salesforce reporting tools and processes.
• Design and implement custom reports and dashboards tailored to the specific needs of sales teams, leadership, and other stakeholders.
• Implement automation processes to reduce manual data entry and ensure data consistency.
• Conduct regular data audits to ensure data accuracy and integrity within Salesforce. 

Other Responsibilities: 

May be required to support Sales Operations help desk team on occasion, as requested by Line Manger.

Performs other work-related duties as assigned.  Minimal travel may be required (up to 25%).  

Note:  If there are additional responsibilities that are specific to an individual employee, department, country, or other grouping, please use the Job Description Addendum Template.

Qualifications

What we’re looking for

• BA/BS in business related field or equivalent combination of education and experience.
• One to three (1-3) years of related experience in sales operations, data analysis, or a related role preferred.
• Fundamental knowledge of Reporting Tools (Power BI, Tableau, etc.)
• Excellent oral and written communication skills, soft skills, attention to detail, analytical ability and demonstrated critical thinking skills are essential.
• Ability to organize, prioritize, meet deadlines, follow-up and coordinate multiple assignments. 
• Intermediate proficiency in CRM software, data analysis tools, and Microsoft Excel. Proven ability to work collaboratively in a cross-functional environment.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health