The unprecedented investment in digital mental health services in response to the global COVID-19 pandemic has led to tremendous opportunity to drive flexibility, accessibility and diversity in healthcare through virtual platforms. There’s great optimism that digital solutions will democratize mental healthcare with a scalability that can reach diverse populations, according to Syneos Health experts.
It is well known that not all patients can access technology equally–bandwidth, location, privacy concerns, age and other factors can be exclusionary. In mental health, the issue of access is not only apparent, but also growing. Meeting more people where they are in their mental healthcare journeys online will require flexibility, accessibility, community and education. In thinking through barriers resulting from the digital divide, many barriers are remediable with a concerted, cross-industry effort.
Flexibility, Accessibility, Community, Education (FACE): Ways to Meet the Patient Community Where They Are