Patient Support Services
Helping patients gain – and maintain – access to the treatments they need
With today’s payers having significant control over patient access to new therapies, brands need new models and data-driven strategies to help patients pay for and continue with the prescriptions that doctors choose for them. This is especially true for specialty therapies and those that are more complex and costly.
Patient Support Services from Syneos Health provides brands with unmatched experience in creating and deploying customer and patient facing teams like field reimbursement management (FRM), patient navigator and care coordinator programs. A partnership with Syneos Health will help give you competitive advantage in speed and flexibility while maintaining control and high quality. As a brand’s lifecycle evolves and marketplace dynamics change quickly, our solutions help you manage investment costs and gain access to data, technology and subject matter experts to help you achieve your goals for patient engagement and access.
Simplifying your experience so you can focus on strategy
When we partner with you, we’ll bring the expertise and full capabilities needed to deliver comprehensive patient support services to meet the specific needs of the HCPs and patients depending on your product for better outcomes.
We offer:
- Extensive experience in standalone, embedded, hybrid and integrated HCP and patient engagement and access program models.
- Industry experts with manufacturer-side experience who partner with you on your programs. We ensure we understand you and place a team behind you to meet your goals as a proactive strategic partner.
- Integrated commercial services and partnership capabilities that deliver more than just people. We will provide a comprehensive solution to achieving your goals, combining the optimal amount of strategic advisory/consulting, market research, design, communications, patient engagement software, data analytics and talent management. Our commercial expertise and capabilities allow us to ramp up or down as needed to quickly adapt to market changes.
Everything you need in one partnership
Holistic Program Support
- Program solution design, strategy and brand impact analysis
- Web and UX design
- CRM omnichannel design and support
- HCP and patient engagement and education
- Program and field partner training
- HCP engagement and education
- Integration with third party providers (e.g., Hub, eHub, fulfillment & distribution)
- Strategic operations and analytics
- Strategic consulting
- Communications
- Access to Syneos Health proprietary Kinetic™ data engine and technology
- And more …
Patient Support Teams (Virtual or Field-Based)
- Virtual and field reimbursement
- Case managers
- Patient navigators, specialists
- Care coordinators
- Customer service reps
- Virtual and in-home nurse educators
- Customized and hybrid roles
- And more…
Integrated User-Friendly Technology
- Data aggregation, advanced analytics, and AI insights/quality monitoring
- Omnichannel for digital HCP and patient engagement
- Hotline
- Chatbot
- Text & E-mail
- Target ads and other digital tools
- And more ...
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