Medical Science Liaisons, Nurses & Reimbursement Specialists, Managed Markets

With their understanding of the mind of the provider and patient from previous clinical experience, Clinical Educators can help HCPs identify appropriate patients for therapy and effectively communicate field research or clinical evidence-based information, educate office staff on disease state and products, so they are able to identify patients earlier, and supplement or reinforce education already provided to patients and caregivers by providers. Nurses are often able to devote more time and information than providers.

• As patients are tasked more and more to take ownership of their chronic disease outcomes, many products, such as injectables, are self-administered. The Nurse Educator is a resource who can support the patient from prescription to administration, even in the privacy of the patient’s own home. In fact, virtually all of patients in our experience prefer in-home training, which can lead to better patient adherence. As part of pharma companies’ patient support services programs, clinical educators provide education to patients about disease state or products and medical device education and administration training, so the patient is more comfortable and confident with therapy. CEs are often part of live, e-mailed or telephonic patient “check-ins” or reminders about therapy, in an effort to promote compliance, and are well positioned to understand patient barriers to starting or continuing with treatments. They serve as a liaison or speaker for advocacy groups, helping patients receive broader community-based awareness of disease states or treatment options.

• Clinical Educators bridge the gap between physicians and patients. They provide powerful pull-through with disease state education to the patient, while offering updates to physicians on available technology to enhance the HCP’s ability to track patients’ adherence.

• Clinical Nurse Educators provide real, direct benefits to our customers, too, by assisting with clinical solutions medical training of sales teams and providing input for marketing on HCP or patient educational materials, and serving as the “voice” of the customer, with their ability to gain provider insights, competitive information, and patients’ preferences and challenges when it comes to adhering to prescribed therapy. CEs also help build brand “champions” thanks to their peer-to-peer relationships, leverage professional relationships and credentials to assist with access in HCP offices, function as “case managers” in many instances for a seamless patient experience and to enhance access, product administration and compliance or adherence, and also work with sales team counterparts on account ownership, customer relationships and HCP office strategy.

• Our Clinical Nurse Educators have an average of 20 years clinical experience and most have biopharmaceutical experience. CE teams are supported by state-of-the-art technology with salesforce.com and software scheduling via Schedule 360, so customer assignments are filled quickly and geographically matched to defray travel costs. Our exceptional processes for vendor credentialing allows us to get a nurse deployed in one day to meet the needs of hospital customers.