Evaluate, Adapt, Achieve: Creating a Pathway to Omnichannel Fluency
October 29, 2020 | 3:15 – 4 PM EST
This panel will discuss key challenges as organizations seek to obtain a clear, actionable and measurable view of all of their relationship-building efforts and the impact on customer behavior. They will also explore lessons learned from organizations on the front lines of omnichannel engagement, and how they had to evaluate and adapt to achieve fluency in these programs.
